Terms and Conditions

These terms and conditions apply to the use of this website at www.bespokebabygifts.co.uk (the "Website"). By accessing this website and/or placing an order, you agree to be bound by these terms and conditions.

Using this Website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us.

Bespoke Baby Gifts is a trading name of Bespoke Embroidery.

Our trading address is Michaelmas Cottage, Chichester Road, Upper Norton, West Sussex, PO20 9EA.

Please contact us at:
Tel: 07910 881791

Our VAT registration number is 801 3768 47

Any reference in these terms and conditions to "we" or "us" refers to Bespoke Baby Gifts.

These Terms and Conditions will be reviewed and updated from time to time and may be superseded by expressly designated legal notices or terms located on particular pages of this Website.

Confirmation of Your Order

Once you have placed an order with us via our online checkout process we will send an e-mail to acknowledge and confirm details of your order.

We may be unable to fulfil an order:

  • Where goods are not available
  • Where we cannot obtain authorisation for your payment
  • If any of the required details are incomplete
  • If there has been a pricing or product description error
  • If you do not meet any eligibility criteria set out in our terms and conditions


All prices are inclusive of VAT at the current rate (where applicable) and are reviewed periodically.

Postage and packaging is charged separately and these costs are clearly shown.


We will deliver the products ordered by you to the address given for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend, a relative, or to your place of work.

Whilst we make every effort to dispatch goods within these timescales we cannot guarantee dispatch or accept liability for dispatches made outside these timescales.

Standard service within the UK: Orders are posted within 4-5 working days via Royal Mail first class delivery, usually arriving between 1-3 days after posting.

Express service within the UK: Orders are posted within 2 working days via Royal Mail Special Delivery which guarantees delivery by 1.00 pm the next working day - with some exclusions to off shore islands.

Outside the UK: All orders are posted within 4-5 working days and sent by standard Royal Mail Post. The express service is available but Special Delivery is not. Due to prohibitive postal costs we will not normally post outside the UK in a gift box. Please contact us for a quote if you would like to have a gift box posted outside the UK.

In the event that you have not received your items within 21 days please contact your local sorting office in the first instance.

We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

We cannot be held liable for any late deliveries or delays caused by circumstances beyond our reasonable control including but not limited to:

  • Fire
  • Severe weather conditions
  • Strike or labour disputes

We will post to you or be happy to send direct to the recipient and in a gift box with a hand written message if required.

Returns Policy

We are sure that you will be delighted with your order, but if for any reason you are not completely satisfied we will be happy to exchange or refund against any item that has not been personalised, providing that it is in its original condition. We will only exchange or refund on personalised items in the unlikely event that the quality is not up to standard, it is faulty or you have received an incorrect item. Goods for return should be sent within 14 days of receipt and returned to us by recorded delivery.

If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.


You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non- commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website without written permission from us.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with the clause above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

No part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted

Service Access

While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control


To register with www.bespokebabygifts.co.uk you must be over eighteen years of age.

Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions


While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. Every effort will be made to keep the website up-to-date, but we cannot be held responsible if it is not.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977) (ii) fraud (iii) misrepresentation as to a fundamental matter or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the non-exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom and Eire. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom and Eire, you do so at your own risk and you are responsible for compliance with local laws


If you are experiencing any problems with the website or if you have any general enquiries please e-mail us at enquiries@bespokebabygifts.co.uk.